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terms and conditions

My Custom Designs

Each piece is handcrafted upon receipt of payment. Please allow 1-3 weeks for the creation of your custom jewelry; Note that shipping is not included in that timeframe. We would like to offer a friendly reminder that each piece is hand-stamped and imperfections add to the charm.

Returns/Exchanges For Customized Pieces

Unfortunately, we cannot refund payments on custom orders, but we do want you to be happy with your piece. If an error occurs on our end, we are more than happy to issue you store credit or re-create the piece. Please email us at customerservice@lisaleonardonline.com

Returns/Exchanges For Non-Customized Pieces

We want you to love your new piece! But if for some reason it is not what you expected, you can return/exchange any non-custom piece within 30 days of the shipping date, minus shipping costs for store credit. Your return must be in its original condition and undamaged. Please email us at customerservice@lisaleonardonline.com to initiate your return.

Updating an Existing Piece

If you ever want to add more customization to an existing piece, we are more than happy to do so. We charge a flat customization fee of $7 plus shipping costs. Please note that we can only add additional customization to the piece if the piece has enough space for it.


We do our very best to ensure the utmost quality in our product. However, if your item is damaged within 60 days of your order date please email us at customerservice@lisaleonardonline.com and we will do our very best to fix your piece. However if your item is under the 'Extended 3 year Warranty' we will honor the warranty below.

Extended 3 Year Warranty

This 3 year extended warranty will cover defects in workmanship or the materials. This plan will also cover problems associated with normal wear and tear of your jewelry.

This warranty includes the following services:

Inspection, cleaning and refurbishing 2 times throughout the warranty; Sizing; Replacement of missing stones (up to 1/4 carat) ; Repair or remaking of worn channels; Clasp repair or replacement; Chain repair or replacement; Earrinig back and post repair or replacement                                                                                                                              

What is not covered by the warranty?

Jewelry that is damaged due to excessive wear or abuse will not be covered by this plan; Jewelry repairs performed by any other jeweler will void this warranty; This plan does not cover theft, loss, abuse or accidental damage, or loss of stones over 1/4 carat twt; Return shipping is not covered by this plan.

Changing an Order

We work hard to process your orders as quickly as possible, in order to get them to you sooner. For this reason, we cannot guarantee any changes to your order once it has been processed. If you need to make any changes/cancel your order please contact us as quickly as possible at customerservice@lisaleonardonline.com. We want your order to be perfect, so we will do our best to make your request happen.

Price Adjustments

If you have purchased any items that have gone on sale within 7 days of your order date, we will gladly offer you a price adjustment. We will issue you store credit for the price difference.

Coupons and Discounts

Coupons may not be combined and may not apply to any sale items unless otherwise explicitly stated. Our hope{full} line is not valid with any coupons or discounts.

Payment Methods

We take Visa, MasterCard, Amex and PayPal for payment. 

Sales Tax

A 8% sales tax applies to all orders shipped or billed to a California address.


We charge $4.95 for standard shipping for orders under $75 using First Class USPS mail. Express shipping transit time takes 1-3 business days and USPS transit time takes 3-5 business days. International shipping can take over a month depending on the destination's customs regulations. In the very rare case that your item is lost in shipping we will do everything we can to locate it, but are not responsible if it does not arrive on the scheduled date.


Occasionally items will go on back-order. We will let you know as soon as possible if this occurs. We cannot guarantee availability of any design.


Wholesale accounts are available with a valid resale license. A minimum number of pieces is required. Email wholesale@lisaleonardonline.com for more information.


We offer gift wrap on most of our pieces. Our brown kraft box, tied with a ribbon bow, is perfect for any occasion!

Privacy & security Policy

Your privacy

Lisaleonard.com respects the privacy of all our customers. This privacy & security policy outlines the information we collect about you, how we use the information, and the choices you have to review, revise and/or restrict our usage of this information.

Collected Information

Lisaleonard.com collects customer information for a variety of reasons, which include providing superior customer service, improve our customers’ shopping experience and to communicate with our customers about our products, services and promotions. We collect personal information such as your name, financial information, telephone number, email and postal address that you provide to us when you save your information with us or when you participate in a sweepstakes, promotion or survey. We use this information to process any transaction, inquiry or promotion that you initiate with us, and provide you with advertising tailored to your interests. Additionally, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience on this website, and to provide you with offers, promotions or information that we believe may be of interest to you. We also monitor use of the website and traffic patterns to improve the website design and the products and services we offer, as well as to determine what offers, promotions or information to send to you. Lisaleonard.com may disclose specific personal information about you if required by law, governmental request or court order, if based on our good faith belief that it is necessary to conform or comply with such law, request or court order. We may also disclose information about you to a company contracted to help prevent the unauthorized use of credit and gift cards.

Our Email List

We offer those who sign up for our email list advanced notice of sales and new merchandise and other lisa leonard designs news. Email addresses collected at lisaleonard.com are used internally. If you would like to unsubscribe from our email list please contact us at customerservice@lisaleonardonline.com. We will remove your name within a reasonable period of time. Please recognize that you may receive another email before we are able to remove you from the list. In addition, please note that you receive more emails based on how often you open your emails that we send you.

Service Providers

Lisaleonard.com contracts with outside service providers to help us better understand your use of lisaleonard.com. Our service providers place cookies on your computer or use other technologies to collect various kinds of information for us related to your use of lisaleonard.com, so that we may continue to improve the site for our customers, and provide advertising tailored to your interests. We do not allow our service providers to collect any credit card, username or password information; any personal information shared with our service providers is made anonymous. As a visitor to lisaleonard.com, you may opt out of being included in this collection of data by contactingcustomerservice@lisaleonardonline.com. To opt out of third party advertising tailored to your interests, please contact customerservice@lisaleonardonline.com. We may also use our own cookies to deliver enhanced online display advertising tailored to your interests. To opt out of this advertising provided directly by lisaleonard.com please contact customerservice@lisaleonardonline.com.

We or our partners may use flash cookies (also known as local stored objects) or other similar technologies. A flash cookie is a small data file placed on a computer using adobe flash or similar technology that may be built into your computer or installed by you to your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, personalize and store your settings. Flash cookies may help us improve our site by measuring which areas are of greatest interest to customers. They may be recognized by other sites or by our marketing. Flash cookies are different from browser cookies, so the cookie management tools provided by your browser will not remove flash cookies. Click here to learn how to manage privacy and storage settings for flash cookies. If you disable flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable. Cookies are bits of information that are automatically stored on your computer. If you do not want to have cookies on your system, you can set your browser to disable them. We also use other methods of automatic collection to determine information about visitors to our website, including the IP address, browser, language preferences, and computer identification numbers. We use the information obtained using these tools to provide better customer service, enhance our product offerings, and detect potential misuse or fraud. To opt out of any such data collection, contact us at customerservice@lisaleonardonline.com.

Secure Shopping

Sensitive personal information contained in orders placed on the website are encrypted using 128-bit secure sockets layer (ssl) technology.* in order for ssl security to work, you must use an ssl enabled browser. Unfortunately, no data transmission over the internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect you personal information, you acknowledge that: (a) there are security and privacy limitations of the internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the website cannot be guaranteed; (c) any such information and data may be viewed or tampered with in transit by a third party; and (d) when you transfer any information to us, you do so at your own risk. If you still have concerns about ordering electronically, feel free to call (805) 549-8500 and place your order over the phone. You can also print your shopping basket page and mail it to:

Lisa Leonard Designs
Attn: Customer Care
P.O. Box 4811
San Luis Obispo, CA 93401

Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email. *Secure socket layer (ssl) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.

Policy Changes

Lisaleonard.com may periodically update this privacy & security policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting lisaleonard.com, you agree to accept any changes made to this policy. The lisaleonard.com privacy & security policy only addresses the use and disclosure of information we collect from you on our website. Feel free to contact us with any questions about our privacy & security policy atcustomerservice@lisaleonardonline.com.