faq

Need to get in touch with us?

Email customerservice@lisaleonardonline.com
phone 805.549.8500 {monday through friday 9 am to 4:30 pm Pacific standard time}

How long does it take to get my jewelry?

Please give us 1-2 weeks to create your custom, hand-stamped jewelry.

Will the letters be perfectly straight?

Nope. Each piece is hand-stamped which means it has character and beauty. We make sure we send out the best quality jewelry!

what metal are your products made from?

for our jewelry all of our charms and chains are either sterling silver or pure silver unless stated otherwise when we use other metals it is noted in the product description! our home products are made from stainless steel or pewter. we use only lead-free metals!

Do you ship internationally?

We are happy to ship internationally, but please note that we declare the actual value on the customs form and we cannot guarantee a specific delivery timeframe as international orders have to go through customs. *Please note, we are not responsible for any additional charges incurred by customs.

I need a necklace rushed, can you help?

Your best bet is to choose express shipping at checkout then we will ship your order within 5 business days.

Can you stamp on the backside of the tag?

There are only a few pieces that can be stamped on both sides. You'll see this noted in the description.

will you stamp anything on a piece?

most things but not everything! we reserve the right to cancel orders with customization requests that contain profanity or inappropriate language. we will contact you if we aren't able to complete your order!

Can I buy the tag without a chain?

Your chain is included in the price of the necklace. We don't sell the tags alone.

Are your chains sturdy?

We use a delicate ball chain, but if you've got young kids or you're active, we recommend the fine link chain (it's very sturdy).

What if I want to add a tag when I have another kiddo?

we can add a tag to most of our necklaces but not all. please contact us at customerservice@lisaleonardonline.com to find out if you have a necklace we can add to!

What is your shipping address?

PO Box 4811, San Luis Obispo, CA 93403

My necklace isn't what I expected, what should I do?

custom orders are non-refundable, but we want you to be happy. Please email us at customerservice@lisaleonardonline.com and we'll see what we can do.